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Frequently Asked Questions

Invalid Link or Cookies Not Enabled?

The payment processing vendor, is on the list of Visa's Global Registry which means they continually secure our site at the highest level possible in the payments industry (PCI Level One). Cookies must be enabled to allows for their system meet this qualification. If you need assistance to enable cookies, please click here.

‘No Bills match your criteria’ – Where is my bill?
If you receive the message above, your invoice is not currently in our online payment portal. This may be due to several different factors:
  1. Today’s date is on or after the payment due date (if your payment is due today, please call us)
  2. Your policy was recently activated but has not been processed for payment. (This process generally occurs the next business day after activation)
  3. Your policy was just reinstated and has not yet been processed for payment. (This process generally occurs the next business day after reinstatement)
  4. Your policy has cancelled and is no longer available to be paid.
If you have any concerns about payment, please call 800-768-2121.

What is a Site Fee?
The payment processing vendor, charges a fee for the use of its site, shown prior to the entry of your payment information.  This site fee helps pay for items including but not limited to computer and communications equipment, programming, site hosting and traffic (bandwidth), security (devices, software, scanning services), and processing costs. The site fee is in addition to the bill and is separate from the bill you are paying, though it is this fee that allows us to deliver this convenience to you.
How can I avoid a Site Fee?
Paying via ACH / e-check incurs no site fee.  You may also mail a check to the address shown on your invoice.
What is ACH?
ACH payments (automated clearing house) are electronic payments that are created when the customer gives an originating institution, corporation, or other customer (originator) authorization to debit directly from the customer's checking or saving account for the purpose of bill payment.
What information do I need to find my bill?

Your policy number and your zip code.
I have multiple boats and multiple policies.  How do I access them?
If you have multiple boats with insured with us, please find each policy using the respective policy number and zip code.
Do you offer recurring payments?
At this time recurring payments are not available.  Please check back often for availability.